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Site Location > News > 30 January 2009 Socket Fixed The BT engineer visited us this morning to fix a fault with our ADSL line, which occurred Friday last week and left us without an broadband connection for seven days. Having checked at the local exchange (where he, presumably, found the landscape much changed since the days when the above photograph was taken), he tested our lines and found that the fault was localised within our master socket. Our broadband returned once he replaced said socket with a new, more modern version.
If you experienced delays with orders placed before and up until Tuesday this week, this was the reason. On Tuesday, seeing that the engineers were taking an awful long time to return our calls and update us on the situation, we deployed a workaround that enabled us to download the orders from the server, and thus process them normally. Our systems are once again operating within normal parameters.
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